The Harbour HouseHotel and restaurant, Tamsford

Automation add-ons

What could run quietly behind The Harbour House

Small automations that save time and catch the things that slip. Each is shown as a step-through example for a hotel. Press the button to move time forward and see what would be sent.

Demo. The business and every name here are fictional. Nothing on this page sends an email or text, and nothing you do here is stored.

Weddings and events enquiry chase

High-value enquiries get a fast, personal reply and a follow-up that books the viewing.

Starts when: A wedding or event enquiry is received.

  1. Straight away Email to customer

    Thanks for thinking of us

    We’d love to hear about your day. Here’s our brochure and three viewing slots: [links].

  2. Day 3 Owner alert to you

    Wedding enquiry waiting

    A wedding enquiry for 120 guests has not had a personal reply.

  3. Day 7 Email to customer

    Would you like to visit?

    Viewings this week are Thursday and Saturday. We’ll hold a slot for you.

You see
Enquiries by event type and how many reached a viewing.
Safeguards
Stops on reply. Personal tone, no hard sell.
Price
Priced on request, after a short call

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Table reminders

Fewer empty tables: a reminder with a one-tap way to confirm or cancel.

Starts when: A table is booked.

  1. 24 hours before Text to customer

    Table for 4 at The Harbour House tomorrow, 7:30pm. Reply Y to confirm or C to cancel.

  2. If cancelled Owner alert to you

    Table for 4 cancelled for tomorrow. The waiting list has been offered it.

You see
Confirmed, cancelled and refilled tables.
Safeguards
One reminder per booking.
Price
Priced on request, after a short call

Ask about this for your business

Review requests

Happy customers get a gentle nudge to leave a review. Unhappy ones reach you privately first.

Starts when: A few days after an order, visit, stay or completed job.

  1. 3 days after Email or text to customer

    How did we do?

    Thanks for choosing The Harbour House. How was it? [Great] [Not quite right]

  2. If “Great” Email or text to customer

    Lovely to hear. Would you share that as a Google review? It takes a minute and helps other people find us: [review link]

  3. If “Not quite right” Owner alert to you

    A customer wasn’t happy

    Sam gave a low score and added a comment. Reply to them first: [their message].

You see
Reviews asked, reviews left and any private complaints to follow up.
Safeguards
One request per customer. No incentives for reviews.
Price
Setup £150, then £25 a month

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Enquiry follow-up

An enquiry gets an immediate acknowledgement and a polite chase if it goes quiet, so fewer slip away.

Starts when: An enquiry is submitted on the site.

  1. Straight away Email to customer

    Thanks for your enquiry

    Thanks for asking about The Harbour House. We’ll reply within one working day with availability and prices.

  2. After 1 day, no reply from you Owner alert to you

    Enquiry waiting

    An enquiry for 14–21 June has not been answered.

  3. Day 4, no reply from them Email to customer

    Still looking at those dates?

    We sent availability on Tuesday. Happy to hold the dates for 48 hours if useful.

You see
Open enquiries and how long each has waited.
Safeguards
Stops on any reply. No more than two chasers.
Price
Priced on request, after a short call

Ask about this for your business